361-405-2000

 Policies


Policies and Information

Thank you for staying at Dwell. Below are our Stays policies and information; please read them carefully and abide by the rules.

Payment Policy

Our rate is based on occupancy of up to four persons per night and is subject to change without notice. A major credit card is required to pay for your stay. No checks are accepted. Price listed is our quoted nightly cost and does not included sales tax. Please add 13% for local and state tax. Upon confirmation of your reservation, we will charge a deposit equal to one night's stay to the credit card provided. Your reservation is not confirmed until your card has been charged.

By confirming the reservation, you authorize Dwell to charge your credit card for all costs incurred during your stay, including any items purchased, damaged or removed from your room.

Check In

Check in time starts at 4:00 pm. 

Check Out

Check out is 11 am. Departures after 11am are subject to a fee of 50% of the night's rate.

Cancellation Policy

We hope you never have to cancel any reservation you make with us, but you never know what may happen. Cancellations made more than 5 days in advance will be refunded less a $35 processing fee. Reservations are non-refundable if cancellations are made less than 5 days in advance.  

Parking 

Dwell is located on the downtown square, street parking out front is available, first come first serve.

Accessibility

The Dwell Stays space is located upstairs. The stairs are steep and do include a hand rail, unfortunately no elevator access is available.

Experience 

The Stays space is located above the Dwell coffee shop & bakery. Expect to wake up to the warm smells and sounds of the baked goods baking, coffee brewing and our lovely customers enjoying their morning.

Lounge 

The lounge includes a mini fridge, ice maker, and coffee maker! Your Stay includes 4 complementary Boxed Waters and guest breakfast.
Breakfast for Stays Wednesday - Sunday nights will be by voucher to be redeemed in the Dwell Sips + Sweets shop toward the drinks and eats of your choice. Stays Monday & Tuesday nights will receive complementary breakfast items in the lounge as the shop is closed Tuesday & Wednesday.
Retail Drinks + Treats in the lounge that are consumed or removed from the room will be charged to the card on the reservation. Retail menu and pricing is displayed in the lounge.  

Air Conditioning and Heating

We provide a AC/Heat wall unit. Use the remote control. Please return to its initial setting when you leave. We also provide a portable fan on the bedside table.

The Stays space retains its inside temperatures quite well. However, understand that south Texas has hot humid summer months and some cold winter nights. We will not be able to refund nights based on temperature adjustments inside or outside.

Smoking Policy

Smoking is strictly prohibited inside Dwell. If evidence of smoking inside is found, you will be billed cleaning charges of $300. However, smoking is freely allowed outside. Please dispose of butts properly.

Pet Policy

Although we love pets, no pets are allowed in the Stays space (a fine of $250 will be charged to your credit card if your pet is discovered).

Children & Under Age Policy

Special situations allow for children, please email to make arrangements.

Legal Notices

We reserve the right to refuse service to anyone. We are not responsible for any accidents or injury, damages to personal property or vehicles, or for the loss of money or valuables of any kind. Guests are responsible for damages to Dwell and/or its property.